VerifyShaadi policies

Refund Policy

The short version: if the candidate does not consent, you get every rupee back. If we cannot do the work, you get your money back. If we do the work and you dislike the answer, we do not refund, but we will always tell you exactly what we checked.

Last updated 27 July 2026

The rule that matters most

Verification cannot begin in notified mode until the candidate agrees. If they decline, or if they simply do not respond within 48 hours, the order is cancelled automatically and your payment is refunded in full. You are never charged for a verification that did not happen.

Full refund

In these situations we return the entire amount you paid.

Situations resulting in a full refund
Situation	Outcome	Detail
The candidate declines consent	Full refund	No checks are run. This is the single most common refund we issue, and it is automatic.
The candidate does not respond within 48 hours	Full refund	The order is cancelled automatically once the consent window closes.
The candidate withdraws consent before delivery	Full refund	We stop work immediately and do not deliver partial findings.
You cancel before consent is received	Full refund	Nothing has been run yet, so there is nothing to charge for.
We cannot run a meaningful number of the checks you paid for	Full refund	If the sources needed for most of your product are unavailable to us, we refund rather than deliver a hollow report.
We fail to deliver at all	Full refund	If we cannot produce a report, you pay nothing.
Duplicate or accidental double payment	Full refund of the duplicate	Tell us and we will return it; we also look for these ourselves.

Partial refund

Where some of the work was genuinely done and some was not, we refund the part that was not. We will always show you the arithmetic.

Situations resulting in a partial refund
Situation	Outcome	Detail
You cancel after consent, while checks are running	Partial refund	We refund the portion of the work not yet done. Checks already completed and analyst time already spent are not refundable.
A minority of checks come back unavailable	Partial refund	The report is delivered marked clearly with what could not be checked, and we refund a pro-rata share of the price.
We miss an Urgent turnaround through our own fault	Refund of the urgency premium	You keep the report, and we refund the difference between the Urgent price and the Standard price.
An add-on could not be delivered	Refund of that add-on	For example, if a video consultation cannot be scheduled within 14 days, the add-on is refunded.

No refund

We would rather say this plainly up front than argue about it later. Prices are on the pricing page, and the sample report shows exactly what you receive, so please look at both before ordering.

Situations where no refund is given
Situation	Outcome	Detail
The report is complete and you do not like what it says	No refund	A clean report is a real result. So is one with findings. You paid for the checking, not for a particular answer.
A check returned “no records found”	No refund	Searching an official source and finding nothing is a completed check, and we tell you exactly which sources were searched.
You gave us wrong candidate details	No refund	If a mis-spelled name or wrong date of birth caused the checks to fail, we will re-run them once at cost price rather than refund.
You changed your mind after delivery	No refund	The report cannot be un-read.
Monthly monitoring or Consultant Pro, mid-month	No refund for the current month	Cancel any time and it stops from the next billing date. We do not pro-rate a month already begun.

How to ask for a refund

Email verifyshaadi@ddverse.in from the address on your account, or write from the mobile number you signed in with, quoting your order reference.
Tell us in one line what went wrong. You do not need to argue a case.
We acknowledge within 3 working days and decide within 7 working days.

Automatic refunds, declined consent, no response, cancellation before consent, are raised by our system without you asking.

How the money comes back

Refunds are processed through PayU, our payment processor, back to the original payment method. We do not refund to a different account, and we cannot pay out in cash or in credit unless you ask for credit instead. Once we release a refund, PayU and your bank typically take 5 to 7 working days for UPI and cards, sometimes longer for net banking. That leg is outside our control; the reference number we give you is what your bank will need.

If you disagree with our decision

Reply to our email and ask for it to be escalated. A second person who was not involved will look at it. If you are still unsatisfied, our Terms of Service set out the governing law, and you retain every right you have under Indian consumer protection law, nothing on this page removes them.